Terms and Conditions

Privacy

We thank you for accessing Ntuma.com, Online grocery Store, we recognize the importance of safeguarding your personal information

If you make a purchase on the Platform, it’s very important to complete your personal information such us your name, your email, your phone number, your address in order to contact you when necessary and to provide you with information, newsletters and promotional materials from murukali.com

If you purchase a gift for someone else, please remember to send us an email including recipient Phone number and address ……… may contract with third parties to perform functions related to the service (Business Developers). BD will have access to your information needed to perform our business functions, but may not use or share that information for other purposes.

Note: If you have any questions, feedback, or concerns about this you may contact us at info@ntuma.com

PURCHASES

ntuma.com ltd  simply offers online shopping services to facilitate customers to get products such us grocery and household essentials they want as quick as possible and in good conditions and help them to save time and money at the same time. It does also help consumers to easily get enough information regarding different available products on the market, their contents and prices without having moved around cross checking in different markets and super markets in the city.

Our online service system consist of visiting our website (…….), then the customer is required to open an account where You will be ordering what You really need and specifying where You would like us to drop your products. Products are delivered within 3 hours after ordering, and payment is made after having received the product.

ntuma.com accepts payment by VISA, MASTERCARD, MASTERCARD, CASH ON DELIVERY, CARD SWIPE ON DELIVERY, MPESA, TIGOCASH, MTN MOBILE MONEY, Bank transfer, Cheque in RWF for its products

REFUNDS/REPLACE

If customer not satisfied with item for a valid reason, We will surely replace the item if you can inform us within 3 hours upon delivery of your items and We are responsible for delivery fees

DELIVERY

Once the order is confirmed by our customers, we process it further. After which, the order is packed and delivered to the recipient within Kigali City subject to 1000 Rwf delivery fee for all orders.All orders placed before 5PM will be delivered the same day, after that time your order will arrive the following day